WeChat and call-center order entry
Support official-account, mini-program, and call-center order entry, including self-service booking, phone orders, historical order reuse, and order categorization.
Product Solution
Custom Passenger Transport System
A transport operations platform that unifies WeChat and mini-program orders, call-center entry, dispatch assignment, driver execution, payment settlement, and operational reporting.
The Custom Passenger Transport System is designed for operators running on-demand, call-center, intercity shuttle, charter, parcel, or ride-sharing passenger services. It connects passenger entries, call-center order handling, dispatch operations, vehicle reporting, driver execution, and payment statistics in one platform.
For operations managers, the system standardizes route, vehicle, driver, order, and billing data. For dispatchers and call-center staff, it improves order assignment, tracking, and exception handling. For drivers, reporting, order acceptance, navigation, payment, and bill lookup are handled in the mobile app.
Best For
- Custom passenger transport operators
- Intercity shuttle and route operators
- Transport companies that need call-center and WeChat order coordination
Core Capabilities
Core roles and workflows for custom passenger transport
Dispatch assignment and order tracking
Dispatchers can manage orders by status and assign trips based on routes, vehicles, seats, and vehicle reporting status.
Driver app reporting and order acceptance
The driver app supports schedule viewing, route reporting, voice prompts for new orders, order lists, map navigation, QR payment, and bill lookup.
Vehicle, route, billing, and report management
The back office manages stations, routes, vehicles, drivers, permissions, invoices, vehicle bills, route settlement, and call-center statistics.
Workflow
A service workflow from booking to dispatch execution
The system organizes order sources, call-center entry, vehicle reporting, dispatch assignment, driver execution, and billing statistics so operations teams can work in one platform.
- 01Passengers book through WeChat or mini-program, or call-center staff enter orders
- 02Dispatchers assign orders based on routes, vehicles, seats, and reporting status
- 03Drivers receive order alerts and confirm acceptance in the app
- 04Drivers complete pickup and drop-off according to the navigation route
- 05The back office completes payment, billing, reporting, and operations statistics
Interface Preview
Custom passenger transport system business interface
The interface organizes order management, dispatch assignment, vehicle reporting, driver execution, payment bills, and operational reports for daily passenger transport operations.
System example entry
Scan to view a custom transport example
Contact
Want to discuss how Custom Passenger Transport System can be implemented?
Scan the WeChat QR code to discuss route organization, order entry, call-center workflows, vehicle reporting, driver app usage, and dispatch launch options.
Scan with WeChat